Practical info for customers
Pricing
What are the prices of the rooms and what do they depend on?
We use dynamic pricing, which means that the prices of the rooms depend on the occupancy of the house. The price of the room is also affected by room type. The monthly utility payment consists of two parts – 1) a fixed part, and 2) a variable part that will depend on the actual energy price. The variable part includes heating, water heating, and electricity.
The utility price also includes events organised by the Happiness Manager, field trips, group trainings conducted by the trainer, high-speed WiFi throughout the house, use of all common areas, use of the fitness area (at Campus House) and fast and helpful customer service. The deposit is one month's fee (excluding utilities) and the one-time booking fee is 99€ (excluding utilities).
What additional services and packages can I order or purchase?
We offer customers the opportunity to purchase additional packages that make arrival more convenient:
- Master Chef – everything you need to cook and then enjoy it (plates, mugs, glasses, cutlery, pot, pan, kitchen utensils, kitchen towel, cutting board, hot plate), price 79 EUR.
- Clean sheets – everything you need for sleeping and washing (blanket, pillows, bed sheets, towels), price 89 EUR.
As an additional service at each house, we also offer parking in a gated yard (price 39.90 EUR). Parking is subject to availability.
Cleaning service:
1) 4x per month, price 64 EUR / month
2) 2x a month, price 38 EUR / month
3) 1x per month, price 27 EUR / month
Houses and room types
Which houses and room types are available?
At Larsen, you can choose between three houses and several different types of rooms: comfortable studios, modern lofts, two-room units and rooms with shared facilities. Our rooms are fully furnished so that you can check in as quickly as you want.
You can read more information about houses here:
- Eduard House larsen.ee/houses/1
- Rocca House larsen.ee/houses/2
- Campus House larsen.ee/houses/3
All houses have high speed WiFi for customers. All customers can also park their bicycles in the bicycle house and use the bicycle service point. Car users have the opportunity to park their vehicle in a gated car park for an additional fee.
All houses have parcel lockers.
Rocca and Campus House have laundry facilities for residents to use, with washing machines, dryers and ironing facilities. Eduard House has a washer/dryer in each room.
Arrival
How does arrival work?
We are ready to welcome you from 16:00 on the day of arrival specified in the contract. Our houses use smart locks, which means that the buildings can be accessed either with a personal code, mobile access or a key card without any contact or need for a physical key. Detailed information about arrival and access will be sent by e-mail immediately before arrival.
How is the room handed over?
Upon arrival, we will send you a transfer deed, which sets out the condition of the room in detail. If you notice any discrepancies, it is very important that you notify us immediately so that we can add them to the transfer deed. Based on the information contained in the transfer deed, we will inspect the unit after leaving and on the basis of this we will make a decision as to whether any damage has occurred.
What is a deed of transfer?
It's a document that sets out the condition of a room at the time of handover. As a customer, you are obliged to inform us of any discrepancies you notice upon arrival so that we can record them in the deed of transfer.
The deed of transfer will be used after you have left to check the condition of the unit. All damaged items not mentioned in the deed of transfer are considered to have been caused by the customer.
How do I claim my add-ons?
If you booked any added services (such as linens or kitchenware), you will find them in your room.
In your new room
How do the lock systems work in houses?
Eduard House uses Salto smart locks, which can be opened with a mobile app (JustIn Mobile) or a key card. Initial access is via mobile app, and upon arrival you will also find a key card in your unit. Please use this key card as your main key.
To activate the key card, it must first be used on the big lock (either the hallway locks or the front door lock). If you lose the key card, issuing a new card will cost 30 EUR.
Mobile app access is automatically renewed every 7 days. If for some reason the app doesn't update itself, open the app and swipe down with one finger. When updating the key, you have to be connected to the Internet, and Bluetooth must be enabled.
Guide to using mobile access:
- Open the JustIn Mobile app
- Press the key with the Larsen logo
- Then press the large symbol with the green key
- Place your phone against the door lock (The phone must be touching the door lock. This is especially important when using it to open the small lock when entering the room)
- Wait a second or so. The door is open.
Note: If you change phones or phone number, please be sure to let us know, as we will need to upgrade our system to keep your access working.
Rocca House and Campus House use Valnes code locks, where you get your own personal code, which gives you access to all the doors you need. Please make sure you write down your code somewhere in case you forget it.
Do the houses have WiFi?
Yes, all houses have free WiFi.
WiFi login information is as follows:
Campus House
Network name: Campus House
Password: StayLarsen1B
Eduard House
Network name: Eduard House
Password: StayLarsen1B
Rocca House
Network name: Rocca House
Password: StayLarsen1B
Can I subscribe to my own internet service if I want to?
Our house has a fast and high-quality Wi-Fi connection. It is possible to go through your own provider, but we don't recommend it unless there's really a pressing need. There may also be additional charges. Please contact our customer support for more information.
Can I also register myself in the Population Register as resident at a Larsen house, for example so that I can get free public transport?
Yes you can. Read more about how to do it here: https://www.tallinn.ee/est/Teenus-Elukoha-aadressi-muutmine-rahvastikuregistris
Can I stay at Larsen houses with a partner or friend?
You can stay at Larsen alone or with another person – there is no extra charge. The exception is Eduard House's Shared Room, where one bedroom is for single use only. You can invite friends over at any time, we just ask that you and your friends follow our house rules.
Can I bring my own furniture?
All our units are fully furnished, so there's no need. Unfortunately, it is not possible to book a partially furnished or unfurnished unit.
Are there any house rules to follow?
We appreciate your respect for our house rules, which you can read here. We are grateful if you consider other residents of the house as well. For example, we recommend that you do not consume alcoholic beverages in public. Smoking is strictly forbidden in all houses (including outdoor areas).
Quiet hours are Monday to Friday from 22:00 to 06:00, Saturday and Sunday from 00:00 to 08:00.
Can I come with a pet?
We also welcome smaller breeds of domestic animals, such as hamsters and guinea pigs. The security deposit doubles if you have a cat: If you have a question about whether your pet is welcome in Larsen, contact our customer support!
How is the monthly payment made?
Monthly invoices are issued on the first business day of each month and must be paid to our bank account by the 5th of the month. It is not possible to pay in cash or by credit card. If you make a bank transfer through a foreign bank, we recommend that you check out the possibilities offered by Wise, for example, in order to save on transfer costs.
Can I change rooms during my contract if I want to?
Of course, if there are vacancies. 200 EUR (cleaning fee + administration fee) will be charged if you switch to a different unit.
What to do if something breaks in the room?
If something breaks in the room or there is another problem, we expect you to let us know immediately. The most convenient method is to use the maintenance form: https://share.hsforms.com/1eY3uDR3lTCKQ5tw5P48aCA5jkfu
For our part, we offer repairs so that the problem can be solved quickly. We assess the cause of the damage, and how much we charge the customer, on a case-by-case basis.
What are the prices of repairs?
The following price list applies to repairs carried out in your room:
- Administration fee 30 EUR per case
- The contractor's remuneration according to the time actually spent. The hourly price is 36 EUR and the billing step increment is 15 min
- If a product needs to be replaced, its cost price must be paid
- If the replacement product needs to be transported, the transport cost is extra, and in the case of large products, the cost of disposing of the damaged product is charged as well.
Departure
Can I terminate the contract early?
The contract can be cancelled with 30 days' notice, but you have the right to continue living in the unit during this period. If you want to leave immediately, the agreement will expire in 30 days and that period must still be paid for.
Do I have to clean before I leave?
We expect you to return the room just as clean as when you received it on the day of arrival. However, we always charge an additional cleaning fee of EUR 50, which will be deducted from the security deposit before it is returned. This is necessary because after leaving it is always necessary to perform a more specific cleaning, which the customer cannot perform himself. If the unit is not cleaned, a double cleaning fee of EUR 100 will apply.
How does departure work?
On the date of termination of the contract, the room must be vacated no later than 12 noon. After that time, the electronic access also expires. You need to take all your belongings with you and take out the trash. We are not responsible for things left in the unit.
How is the room handed over upon departure?
There is no physical handover. After departure, we inspect the room according to the transfer deed prepared on arrival. If everything is in order and in the same condition as on the deed of transfer, we will return the security deposit in full (minus the cleaning fee of 50 EUR) within 2-4 weeks. Should there be any additional damage to the unit that was not listed on the deed, we will send you a notification and assess each case of damage separately. In this case, the return of the security may be delayed until the damage has been repaired.
Extension
How is the agreement extended?
If you know early on that you would like to extend, please notify our customer support via email and leave the rest to us.
We will also send you a reminder about a month and a half before the end of your contract so that you can conveniently extend your contract by simply replying to the message.
The contract will be extended at current rates. If you extend the contract for 6 months or more, a booking fee will not be charged. However, if you extend for less than 6 months, a booking fee of 99 EUR will be charged. If you initially extend for 6 months, but still decide to leave earlier, the booking fee will have to be paid after the fact.
If you notify us 30 days before the end of your contract that you wish to extend, we guarantee you this opportunity. However, if you wish to extend with less than 30 days' notice, we may not be able to offer you an extension.
Cancellation
What happens if I want to cancel my contract before arrival?
If you booked a room but want to cancel it 14 or more days before the start of the contract: If you have signed the contract and paid the invoice, but you realise that you won't be coming to Larsen, we'll refund the full amount except the contract fee/booking fee.
If you booked a room but want to cancel it less than 14 days before the start of the contract: only the security deposit will be refunded, i.e. the booking fee, the price of the stay, utilities and add-ons will not be refunded.
What happens if I want to cancel my contract after arrival?
The contract can be cancelled with 30 days' notice – you can continue to live at Larsen for that period. You can also leave earlier, but you will still have to pay for the 30 days after giving notice.
Environmental conservation
How can you be better today than you were yesterday?
There are several easy steps you can take:
- Notice small waste (e.g. micro-plastic, cigarette butts, plastic straws)
- Avoid digital waste (e.g. limit your use of cloud services, delete unnecessary e-mails, files and photos)
- If possible, rent, borrow or share with a friend
- Avoid disposable and packaged products
- Shop thoughtfully and use your own shopping bag instead of buying a new one every time
- Select products that are durable, can be mended, reused, refilled or upgraded.
How do you sort waste?
We make waste sorting easy. We use symbols in different styles in all Larsen houses, which help you sort your waste correctly.
There are five bins for the aforementioned waste in each accommodation unit. Please take batteries to the designated bins in the shared areas of Larsen houses (see the location below) or to the collection boxes in larger shopping centres and squares. There is also a separate bin for cigarette butts.
Check the table to see how waste should be sorted!
Where are the sorting bins located in the houses?
Here, you will find the house guidelines where the locations of bins inside and outside the houses are indicated.
Campus House
- The waste shed is located right next to the main entrance of the building. Use your access code to enter the shed.
- The sorting boxes in the shared area are located on Floor 4.
- Outdoor sorting boxes are located near the main entrance.
- The bins for cigarette butts are located on the roof terrace, in the court yard and near the back entrance of the building.
Eduard House
- The waste shed is located at the back end of the indoor car park next to the garage door (access via the parking area under the building or the path outside the building).
- The sorting boxes in the shared area are located on Floor 1.
- Outdoor sorting boxes are located near the main entrance.
- The bin for cigarette butts is located in front of the house.
Rocca House
- The waste collection zone is in a separate enclosure in front of the house.
- The sorting boxes in the shared area are located on Floor 1.
- Outdoor sorting boxes are located near the main entrance.
- The bin for cigarette butts is located near the bicycle shed, in the smoking area.
You’re moving out of Larsen and don’t know what to do with leftover items?
Although we’ve furnished the rooms in Larsen as universally as possible, there are always items that you don’t want to take with you when you move out.
Instead of using disposable cardboard boxed, you could rent reusable ones (e.g. https://www.pakendikeskus.ee/wox-renditooted).
You can take/donate usable, undamaged and clean items to various institutions:
Where?
What?
Further information
Food Bank
Long-life and undamaged products in the manufacturer’s packaging that don’t have to be preserved at special temperatures.
Uuskasutuskeskus
Clothes, footwear, accessories, hobby materials, music/films, houseplants, appliances, knickknacks, furniture, crockery, toys, books, etc
Sõbralt Sõbrale
Clothes, furniture, household appliances, toys, books, household goods, tools.
Varjupaikade MTÜ
Canned cat and dog food, meals, high-quality dry cat food, cat litter, bath towels, towels, fleece blankets.
Contacts
Accommodation adviser
The accommodation adviser helps with everything in the booking phase – viewing the units, clarifying questions, booking, etc.
Rene-Richard Krause, tel: +372 5197 4419, email: hello@larsen.ee
Customer support
Customer support helps with everything from the time you arrive at Larsen. Alissa, Gerda and Victoria are reachable from 9:00 until 17:00.
For short-term bookings (up to one month), please use the following contact details: +372 600 7373 booking@larsen,ee
For long-term bookings (more than 30 days), please use the following contact details: +372 600 6440 support@larsen.ee
Head of property maintenance
The head of property maintenance is responsible for all maintenance, administration and repair work in the houses. If you would like to report a physical problem to the accommodation unit, please fill out this form: (https://share.hsforms.com/1eY3uDR3lTCKQ5tw5P48aCA5jkfu).
Happiness Manager
Who is the Happiness Manager?
Happiness Manager makes sure that life in the house stays at a nice simmer and no one gets bored. The Happiness Manager is always organising cool events, trainings and other activities that create opportunities for people to get to know each other and create a sense of community. The Happiness Manager is the heart of every house.
The goal of the Happiness Manager is to provide all those who come to Larsen with the most memorable experience possible, to help them feel more at home and settle in faster.
In addition to events, Larsen offers its residents exclusive offers from our partners and surprises you with nice gifts from time to time – to make every day an experience!
What events does the Happiness Manager organise?
Happiness Manager tries to cover as many topics as possible so that everyone can find something to their liking. As a result, monthly events may vary from year to year or from one house to the next.
So far, for example, we have discovered the beautiful nature of Estonia by bus, danced Silent Disco in the common areas of the house, participated in an Estonian Christmas party at the Estonian Open Air Museum and enjoyed a warm summer evening on the terrace, DJ music and laughter in the background.
No idea is ruled out – as long as there's interest, we can arrange a Larsen open mic stage or go on a memorable old town pub crawl.
The aim of each event is to offer good emotions, unforgettable experiences and to encourage you to take advantage of all the benefits of Larsen houses.
What clubs does Larsen have?
Each Larsen house has clubs with regular meetings, which can vary from wall to wall.
For example, Eduard House has two clubs: an art club, to let your creativity loose, and a training club, which includes both yoga and strength training in the common areas of the house (indoors in winter, on the roof terrace in the summer). Participation in these clubs is voluntary and free of charge for all residents.
The aim of the clubs is to make it possible to get to know other people through joint activities – maybe you'll find a board game playing partner, a conversation partner or, why not, the love of your life.