Frequently Asked Questions

Long-Term booking

How does the booking work?

Booking a room at Larsen is easy and hassle-free! Here’s how it works:

  1. Choose Your Space

Start by selecting the house and room type that best fits your needs. Then, enter your desired contract start and end dates.

  1. Fill in Your Details

Provide the required information, and our website will instantly generate a contract based on the details you enter.

  1. Sign and Pay

You can review and sign the contract right on your computer or phone. Make sure to complete the payment in the final step to secure your booking.

If you run out of time or encounter any issues, simply restart the process from the beginning.
What are the prices of the rooms and what does the price depend on?

Room prices vary depending on several key factors, including the location, room type, size, demand, and availability. Properties in certain locations may have higher or lower rates, and larger rooms may cost more. For the most accurate rates, please check our website for up-to-date pricing on the specific house and room type you’re interested in.

Deposit and no-deposit fee

We offer two options to suit your needs: a traditional deposit and a flexible no-deposit fee.

  1. Traditional Deposit

With this option, you pay an upfront deposit equal to one month’s rent. We hold this amount until your move-out date. As long as the room is returned in good condition, we’ll deduct a €94 deep-cleaning fee from your deposit and refund the remaining balance.

  1. Monthly No-Deposit Fee

Our new no-deposit fee is designed to make moving easier and more affordable. This option requires only a small monthly fee instead of a full-sum deposit. While this fee is non-refundable, it helps you avoid a large initial payment.

If, after a few months, you decide to switch to the traditional deposit option, you can do so by paying the full deposit amount and a one-time administration fee of just €50.

What additional services and packages can I order or purchase?

Although our rooms are fully furnished, bedsheets, towels, and kitchen utilities are not included. You can purchase these packages from us or bring your own. Additionally, you can add cleaning services or parking to your booking, depending on your needs and preferences.

Can I sign an agreement for any period I wish?

Yes, absolutely! You can stay with us for as little as a day or as long as a year. Simply select your preferred dates before booking the room. If you sign a contract for a year, you can also extend it by another year before your current contract ends.

How can I pay for my booking?

If you book your room at least one month in advance, you only need to pay the contract fee at the end of the booking process. Two to three weeks prior to your check-in date, we will send you an invoice for the deposit, first month's rent, and utilities.

If your check-in date is less than 30 days from the booking, you can simply follow the payment instructions provided on the website.
As a friendly reminder - we only accept online transfers.
Can I share a room with a partner?

Yes, you can share a room with a partner, as long as you’re staying in a private studio or loft. All of our rooms are designed to accommodate two people. The only exception is the shared rooms in Eduard House, where there is a one-person limit per room, primarily to ensure the privacy of your neighbour.

Short-Term booking

How does the booking work?

For short-term bookings, you can easily check availability and prices directly on our Cloudbeds page. The process is straightforward and takes just a couple of minutes. Simply select your desired dates, view the available options, and follow the steps to confirm your booking!

What are the prices of the rooms and what does the price depend on?

The prices for short-term stays depend on several factors, including season, occupancy levels, room size, and location. Booking early can also result in better deals, as availability and rates tend to fluctuate based on demand.

Payments

How do monthly payments and fees work?

Invoices are sent to your provided email address on the first of each month, with payment due by the 5th.


Monthly invoice covers the accommodation fee, fixed utility costs, the variable utilities and a maintenance fee of 9.90€, applied in line with the current terms. If you opted for a no-deposit option and/or additional services (cleaning, parking), these fees will also appear on your monthly invoice.

In case your contract period is shorter than 3 months (90 days) 9% VAT will be added to your monthly payment and utilities.
What payment options do I have?

You can pay by credit card (Visa or MasterCard) or through Estonian bank links (Swedbank, SEB, LHV, Coop, and Luminor). All payments are processed in euros.


Stay Larsen OÜ manages personal data and securely shares the necessary information with our payment processor, Montonio, to complete transactions.

Houses and room types

What houses and room types can I choose from?

At Larsen, you can select from four houses featuring various room types, including comfortable studios, modern lofts, two-room units, and shared facilities, all fully furnished for quick check-in. 

You can read more information about houses here: - 
Eduard House  Rocca House  Campus House  Stereo House

Can I get a tour of the room?

We offer you a video consultation and the opportunity to see rooms in person with our accommodation adviser. To do this, go to the booking page larsen.ee/search, select the room you are interested in, and click on the Book a tour button. You can now select the date and time on the calendar. 


Also there is an option to check virtual tours of each house, navigate to https://larsen.ee/houses/ and click on virtual tour button to see each house and its rooms. 

Arrival

Arrival information

All arrival details are outlined in your contract, including the specified arrival and departure dates as well as the associated monthly fees.

On the morning of your arrival, you will receive an email with detailed arrival instructions. This will be sent in addition to the earlier email, titled “Important Information About Your Check-In!", which is sent after your Booking Confirmation. 

How does arrival work?

We are ready to welcome you starting at 16.00 on the arrival date. Our buildings are equipped with smart locks, giving you convenient, keyless access via a personal code, mobile app, or key card.

Since our buildings are self operated and have no on-site administration, the entire check-in process is contactless. You will receive all necessary arrival and access details by email just before your move-in date, making it easy for you to settle in independently and comfortably.

How does move in process work?

Check-in is available anytime after 16.00 on your move-in day, as your access will be active from that time. You can enter the building and access your room at any hour, including during the night, ensuring easy arrival.

On your arrival day, a document titled "Handover Act" is received by email to report any issues or deficiencies found in your room within the first three days.

Can I check in early?

Early check-in is based on availability. Please reach out to us via e-mail support@larsen.ee regarding your inquiry and we will let you know if the room is ready for you before check-in time.

Why is it important to fill in the Handover act?

The Handover Act is a crucial document sent to your email on the day of your arrival, with a three-day window for completion. Filling it out is important because it documents the room’s condition upon move-in, protecting both you and Larsen against any potential disputes over damages. By recording any deficiencies or issues from the start, we establish clear communication about the room’s state, as well as any necessary repairs or pending obligations. 


If you complete the Handover Act before the three-day period ends or if you need to add further details after submission, you are welcome to send additional documentation by email to support@larsen.ee within the three-day timeframe. This process helps us make sure your stay begins with clarity.

Parking

How to order parking?

If you didn't select parking when signing your agreement, please contact our customer support team at support@larsen.eeto request it. We offer parking options in a gated yard or in front of the building for 29-39 EUR per month, subject to availability.

Parking arrangement in Eduard House

The parking lot is located behind the building, accessible via your mobile app/card. To ensure orderly parking and prevent overbooking, a designated space will be assigned. The gate will open automatically when exiting.

For free parking, any available spaces next to the building or on the street may be used. Please follow signs for free parking zones.

Parking arrangement in Campus House

The parking lot is located to the right of the entrance, with access through your door code. A specific parking space will be assigned to maintain order and prevent overbooking. The barrier will open automatically upon exit.

There is free parking near Campus House, but please follow parking signs in order not to park in paid areas. 

Parking arrangement in Rocca House

The parking lot is accessible from the street side, beneath the building, with the entrance to the right of the main door. To enter, use your room code on the pin panel located on the left wall just before the gate. Specific parking space will be assigned via e-mail for the use. The gate will open automatically upon exit.

There is free parking on the street across Rocca House, but please follow parking signs in order not to park in paid areas. 

Parking arrangement in Stereo House

A parking permit will be issued for your booking dates, requiring vehicles license plate number for registration. You may park in any available space in front of the building, except those reserved for staff. Parking is subject to availability.

Alternatively, you may park at a paid rate based on the pricing signs posted by Ühisteenused, located at both ends of the parking lot (Lot Number P92). Or use free parking near Stereo House by the street, but please follow parking signs in order not to park in paid areas.

Where can visitors park?

Visitors can park in our parking lots as per availability and pricing. Pricing will be calculated per days of use and invoice will be issued to the resident of our building who requests the parking for their visitor(s). For this option please reach out to customer support via support@larsen.ee

Alternative option is to park in free parking zones near our buildings. Further information is brought out individually under each House parking arrangements. We kindly request to pay attention to parking signs not to park in a paid area.

Pets

Can i come with my pet?

At Larsen, we are happy to accommodate smaller domestic animals, including hamsters, guinea pigs, and cats. However, please note that dogs are not permitted. If you have any questions about whether your pet is welcome, feel free to reach out to our customer support for assistance!

Do i have to pay extra for pets?

The security deposit doubles if you have a pet.

Room and house change

Can I change my room during the stay?
Absolutely! Room changes are possible based on availability. A fee of 200 EUR (covering cleaning and administrative costs) will apply for a room switch. For inquiries about room changes, please email hello@larsen.ee and add which room type are you interested in.
Can i move into other Larsen house?

Room changes between Larsen accommodations are possible based on availability. Please email hello@larsen.ee with the room type and House you're interested in. A 200€ fee (covering cleaning and administration) applies to all room changes, including between Houses.

In your new room

Can I bring my own furniture?

All our rooms come fully furnished, so there’s no need to bring additional furniture. However, you’re welcome to add small furnishings, like coffee tables or bedside tables, with prior agreement from us. At this time, we do not offer partially furnished or unfurnished room options.

Are there any house rules to follow?

We appreciate your respect for our house rules, which you can review here: Larsen Stay House Rules. We kindly ask that you be considerate of other residents by, for example, tidying up after yourself to keep shared spaces nice and comfortable for everyone. Smoking (including electronic cigarettes) is strictly prohibited throughout all houses, including room balconies and outdoor areas (except designated areas).

Quiet hours are in effect from 22:00 to 06:00 on weekdays and from 00:00 to 08:00 on weekends. Thank you for helping us maintain a pleasant environment for all.

What to do if something breaks in the room?

If something in your room breaks or if you encounter any other issues, please let us know right away so we can address it promptly. Our team provides repair services to resolve problems as quickly as possible. Any costs related to damages are assessed individually, based on the cause, and we’ll inform you if any payment is required. Any issues can be reported using the maintenance form.

How does the WIFI work and can I use ethernet cable?

The network name corresponds to the name of your house, and the password is StayLarsen1B.

If you'd like to add a private internet service, you may arrange a provider visit with our prior consent. Please note that if you’re staying in Eduard House, half of the rooms already have a router, alternative internet solutions cannot be installed. Minimum Internet speed is 10MB up/down

Larsen community

How can I be part of Larsen community?

When you move into a Larsen house, you automatically become part of our vibrant community! If you'd like to meet new people and make friends, the Larsen Community Manager organizes monthly events exclusively for residents. These events are announced on the screens in each house’s hallways, on our Discord community platform, and in our monthly newsletter. To join, simply register for the events using the QR codes or links provided on the event posters.

What types of events are there?

We host a wide variety of events, including movie nights, co-cooking sessions, art classes, group walks, fitness training sessions, and, of course, our famous Larsen parties! We also organize culture evenings, where residents can share and celebrate their home cultures through food, music, traditions, and stories.

Can I do my own event in the house?

Absolutely! We love it when residents bring their skills, hobbies, or creative ideas to the community. If you’d like to organize an event, class, training session, or activity, we’re here to support and guide you to ensure it’s smooth, exciting, and enjoyable for everyone.

Departure

Can I terminate the contract early?

You have the right to end the contract early with a 30-day notice, provided that the move-out date does not fall on a weekend. If you wish to end the contract immediately, a penalty equal to one month's rent and utilities will apply.As outlined in your Agreement, we will return your deposit within 30 calendar days after the contract ends, assuming no claims are made against you. Please note that a final cleaning fee, as specified in the contract, will be deducted from the deposit.

Do I have to clean before I leave?

We expect the room to be returned in the same clean condition as when you arrived. All personal items and garbage should be removed. However, a mandatory cleaning fee of EUR 94 will be deducted from the security deposit before it is returned. This fee covers the cost of a thorough post-departure cleaning, which guests cannot perform themselves. If the room is left uncleaned, a extra deep cleaning fee of EUR 94 will apply on top of mandatory cleaning fee. 

How does departure work?

On the day when the contract ends, the room must be vacated no later than 11 AM. After that time, the electronic access also expires. Please take all your belongings with you and please take out the trash. We are not responsible for things left in the room. You can leave any time before the end of the contract as there is no physical handover of the room upon departure.

How long does it take for the deposit to be returned?

The deposit will be returned within 30 days to the account last used for rent payment unless instructed otherwise. If there are no damages in the room and pending invoices the deposit will be returned. The contractual cleaning fee of 94 EUR will be deducted from the deposit.

How are the damages assessed in my room after departure?

On the day you leave, a room inspection will be conducted to assess the condition of your room. Our team will carry out a thorough 29-step room check and will document any damage. We will then compare our findings to your handover report from when you moved in. If we identify any damage that is not noted in your handover report, we will inform you. Please note that any damages not documented by you will be deducted from your deposit (apart from natural wear and tear).

Extension

How to extend my stay at Larsen?

To extend your stay, simply send an email to our sales team at hello@larsen.ee with the dates you'd like to add. Please let us know if you'd prefer to stay in your current room or if you'd like to explore other room options. We’ll do our best to accommodate your request promptly!

Please be advised that contract extensions are allowed for a maximum period of one year starting from today’s date, regardless of the current contract's end date.

Cancellation

What happens if I want to cancel my contract before arrival?

If you'd like to cancel your contract at least 14 days prior to check-in, we'll refund the full amount, except the booking fee


If you'd like to cancel your contract less than 14 days prior to the check-in, we'll only refund the security deposit, if you decided to pay the full amount. The monthly no-deposit fee is non-refundable in any case..

What happens if I want to cancel my contract after arrival?

The contract can be cancelled with 30 days' notice – you can continue to use your room during that period. You can also leave earlier, but you will still have to pay for the 30 days after giving notice.

Contacts

Accommodation adviser

The accommodation adviser helps with everything in the booking phase – viewing the room, clarifying questions, booking, etc. (Monday- Friday 9:00-17:30)

Karl: +372 5197 4419 hello@larsen.ee

Customer support

Customer support helps with everything from the time you arrive at Larsen. Gerda, Hanna & Aigi are reachable Monday-Friday from 10:00 until 17:00. Calls after working hours will be redirected to our security partner.

For short-term bookings (up to one month), please use the following contact details:
For long-term bookings (more than 30 days), please use the following contact details:
Maintenance

Our Maintenance team helps you if you have a problem with your room (electricity, lights, furniture, heating, home appliances, piping and water, ventilation etc.) Maintenance team is reachable Monday-Friday from 9:00- 17:00 maintenance@larsen.ee

Report an issue here: Form

Security service 24/7

After customer support working hours, in case of emergency or safety-related issues, please contact our security company at +372 677 4896

 
Community contact

Our Community Manager makes sure that life in the house stays at a nice simmer and no one gets bored. The Community Manager is always organising cool events, trainings and other activities that create opportunities for people to get to know each other and create a sense of community. community@larsen.ee